Terms and Conditions

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This page details our customer terms and conditions.

Our Contact details:

L&K Flowers Ltd – 28 Sundon Park Parade, Luton, Bedfordshire, LU3 3BJ
 

Tel: 01582 490003.
 

Email: linkayeflowers@gmail.com
 

Making a purchase could not be easier. Just browse our online shop and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to  your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro, JCB. You may also send and pay for flowers over the phone by calling us.
 

Orders that are cancelled online or via the phone may be subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 12 noon Monday to Saturday UK time for local delivery will be delivered on the same day if required.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be accepted for local delivery. To send flowers elsewhere in UK or overseas please telephone.

No timed deliveries - except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers, please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at L&K Flowers’ earliest convenience.
L&K Flowers are not responsible for theft or damage of flowers, plants or sundries if left.
Tax Charges - Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us, alternatively, you can telephone or write to us at the address shown at the bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We (L&K Flowers Ltd) must be made aware of any allergies that you or any party may have at the point of sale when purchasing any order with us

Orders that are cancelled online or via the phone are subject to a cancellation fee.